Privacy Policy
1. ABOUT THIS POLICY
This policy explains how Roza Sure Bagus (“we”, “us” or “our”) collects, uses and shares personal data through rozasurebagus.com, property enquiry forms, Facebook and Instagram lead forms, and related communications.
Roza Sure Bagus is the professional brand of Dayangku Rozarita Bte Jais, a real estate salesperson registered with ERA Realty Network Pte Ltd, CEA Registration No. R003663G. This policy covers enquiries handled through our website and marketing channels. Where ERA Realty Network Pte Ltd separately collects or processes your information, its privacy policy may also apply.
2. INFORMATION WE COLLECT
Depending on your enquiry, we may collect:
- Your name, telephone number and email address.
- Property preferences, preferred locations and viewing requests.
- Your intended purchase, sale or rental timeline.
- Information you choose to share about your property requirements or existing property.
- Messages, correspondence and records of our communications.
- Technical information such as IP address, browser type and website activity, where collected through the website’s configured tools.
Please provide only information relevant to your enquiry. Do not submit identity documents, bank details or other sensitive information through general enquiry forms.
3. HOW WE USE YOUR INFORMATION
We use personal data for relevant purposes, including:
- Responding to your enquiries and requests.
- Providing property information, floor plans and brochures.
- Arranging and confirming viewings, appointments and consultations.
- Understanding your requirements and providing requested property services.
- Maintaining enquiry records and managing follow-up communications.
- Operating, securing and improving our website and enquiry processes.
- Meeting applicable legal, regulatory and professional obligations.
We may contact you by telephone, WhatsApp, SMS or email about your enquiry, according to the contact details you provide.
4. CONSENT AND MARKETING
We will obtain consent where required, or otherwise collect, use or disclose personal data where permitted by applicable law. Submitting a property enquiry allows us to respond to that enquiry for the purposes explained when your information is collected. It does not automatically subscribe you to unrelated promotional messages.We will obtain separate consent for optional marketing where required. You may opt out of marketing by replying “STOP” or contacting us using the details below.
5. SHARING YOUR INFORMATION
We may share relevant personal data, where necessary and appropriately authorised, with:
- ERA Realty Network Pte Ltd and personnel assisting with your requested services.
- Relevant developers, property owners, co-broking agents or professional advisers when needed to arrange a viewing or progress your requested transaction.
- Authorised providers supporting website hosting, customer relationship management, enquiry forms, communications and technical maintenance.
- Authorities or other parties where disclosure is required or permitted by law.
Our service providers may include GoHighLevel and its supporting providers. Information submitted through Facebook, Instagram or WhatsApp is also subject to the relevant platform’s privacy terms.
We do not sell your personal data.
6. STORAGE AND OVERSEAS PROCESSING
Personal data may be stored or processed in Singapore or overseas through our service providers.
Where personal data is transferred outside Singapore, we will take steps required by applicable law to ensure a standard of protection comparable to that under Singapore’s Personal Data Protection Act 2012.
7. SECURITY AND RETENTION
We take reasonable security measures to protect personal data against unauthorised access, use, disclosure, alteration or loss.
We retain personal data only for as long as it is needed for the purposes for which it was collected, or for applicable business or legal requirements. When it is no longer required, we will securely delete it or anonymise it, as appropriate.
8. COOKIES AND TRACKING
Our website may use cookies and similar technologies for essential website functions, analytics or advertising measurement, depending on the tools enabled.
You can manage cookies through your browser and any consent controls provided on the website. Disabling certain cookies may affect website functionality.
Any advertising or analytics tools used, including Meta Pixel or Google Analytics where enabled, should be identified in the website’s cookie notice.
9. YOUR REQUESTS AND CHOICES
You may contact us to:
- Request access to your personal data and information about its use or disclosure, subject to applicable exceptions.
- Request correction of inaccurate or incomplete personal data.
- Withdraw consent for particular uses of your information.
- Raise a privacy question or complaint.
We may need to verify your identity before responding. We will explain any applicable limitations, fees or consequences of withdrawing consent. Withdrawal may affect our ability to fulfil your request, but does not prevent retention or processing required or permitted by law.
10. THIRD-PARTY LINKS
Our website may link to external websites and platforms. Their privacy practices are governed by their own policies.
11. PRIVACY CONTACT
For privacy enquiries, access or correction requests, withdrawal of consent, or complaints, contact:
Roza Sure Bagus
Attention: Privacy / Data Protection Contact
Telephone / WhatsApp: +65 9456 6697
Email: [email protected]
12. UPDATES
We may update this policy to reflect changes in our practices or applicable requirements.
The latest version will be published on this page with its updated date.
Roza Sure Bagus | Last updated: 14 November 2026